GRATIS verzending op alle bestellingen in NL & BE.

30 dagen bedenktijd

Bestellingen verzonden binnen 1-3 dagen.

Retourneren & annuleren

Want to return your product because you changed your mind? Of course you can. At Racin Puzzel, you have up to 14 days of reflection time. Should be enough right? Using the cooling off period and returning your product is very simple. How to do it and what the conditions are you can read below.

FAQ

Retourneren bij Racing Puzzle is super eenvoudig. Log in en ga naar je account in de rechterbovenhoek, onder de sectie ”Retourneren“ kunt u uw vorige bestelling bekijken en de retourzending indienen.

Pakketten retourneren
Wil je een pakket terugsturen? Dan geven we je na je retouraanvraag instructies voor het retourneren van je pakket. Zorg ervoor dat je het product in originele staat en zonder beschadigingen terugstuurt.

We will contact you as soon as we receive the return in our warehouse. It is the customer’s responsibility to ensure that the return is delivered to our address.

Once we receive your return, our team will check its condition. If the item is not damaged or used, we will approve a refund.

You can cancel anytime before your order is processed. Simply log in to your account and check your order status to see if cancellation is still available.

Van gedachten veranderd? Dan heb je na ontvangst van je bestelling 30 dagen de tijd om het product te retourneren. Je kunt dit doen door je retour in te dienen in je account.
Return conditions
Get your full purchase price back? Please return the product in new condition.
What does new condition mean?
What is allowed, what is not allowed?
This is allowed
This is not allowed
Return Check & Refund
Once we receive your product return, it will be reviewed by us. Completely fine? Then you will receive your refund within 14 days. Any shipping costs paid for your order will not be refunded.
Depreciation
Does your product not meet the return conditions? Then we will charge you a maximum of 25% depreciation. We use this depreciation to restore the product to new condition. You are only responsible for the depreciation if you have used the product in question more than necessary, for example to see how it works or to check its properties. Has the product become unmarketable? Then you will receive it back.

Exception
Refunds are not available for custom-designed puzzles, as these are created specifically to your requirements.

Yes, customers are responsible for covering return shipping costs and ensuring the product is safely returned to our warehouse. You may select any shipping method, as long as the item arrives within 14 days of submitting the return request.
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