Here you will find our company details and general information
FAQ
Where can I find your company details?
Well you can find all of those here.
Company name: TVTW
Handling name: Racing Puzzle
Address: Industrieweg 10, 7944 HS Meppel, The Netherlands
- Notice! This is not a visiting address, showroom or store.
Return address: Industrieweg 10, 7944 HS Meppel, The Netherlands
E-mail: support@racingpuzzle.com
Chamber of Commerce number: 72382511
VAT number: NL002413586B76
What are your opening hours?
Opening hours customer service
Our service and product experts answer your questions Monday through Friday between 10 a.m. and 4:00 p.m.
No visiting address
Racing Puzzle is a webshop without a physical store, showroom or pickup point. Therefore you can send us your questions at any time of the day via our contact form. This way you will get the best and fastest answer.
Order, ask questions or track your order 24/7
That’s the beauty of a webshop. Ask your question via the contact form and track your order via the ‘Orders’ page in your account.
Does Racing Puzzle have a quality mark?
No, Racing Puzzle does not currently have an official quality mark. However, we are fully committed to delivering high-quality products to our customers. Every Racing Puzzle product goes through thorough quality checks to ensure it meets our high standards for design, durability, and enjoyment.
Additionally, we are proud to be a trusted company recognized by Google, which validates our commitment to customer satisfaction and transparency. You can shop with confidence knowing that your purchase is backed by a reliable and reputable brand.
General terms of business
Our General Terms of Business outline the key details regarding your rights and obligations as a customer. You can find the full terms and conditions on a dedicated page here. We recommend reviewing them for a clear understanding of our policies and practices.
How can I contact you?
Do you have a question about a purchased product or your order?
The best way to ask your question is via the contact form.
Do you have a question about a product on the website?
Ask your question via the contact form. Your question will go directly to the right product expert.
Other question?
Use the contact form.
How do you handle my privacy?
Through our online store we process privacy-sensitive data, or personal data. We therefore find it very important that we handle this information in a careful manner, which we do. You can read our entire privacy statement here.
Do you work with cookies?
Cookies at Racing Puzzle ensure that our webshop looks good on the device you’re using. And that products are saved in your shopping cart, which is very convenient for you. But it also helps us to collect visitor statistics so we can improve our service and website.
I have a suggestion or complaint. Where can I put it?
Any suggestion is valuable to us. Seen spelling error? Or does a product description completely miss the mark? Or are you dissatisfied with a product or with us? Of course we would love to hear from you. Send an email with your improvement to support@racingpuzzle.
Where can I leave a review?
We’d love to hear your feedback! You can leave a review directly on our website (directly on the product page) or through trusted platforms like Google Reviews. Your input helps us improve and ensures we continue delivering the best possible experience for our customers. Thank you for sharing your thoughts!