At Racing Puzzle, we understand that when you order something today, you want to enjoy it tomorrow. We will keep you informed of every step of our delivery process from the moment of payment. Packing, shipping and delivery. As soon as your parcel leaves our warehouse, the carrier takes over from us and your order will be in your home in no time.
🎄 Ordering before 4 p.m. GMT+1 on Dec. 20 is only valid for Dutch and Belgian customers 🎁
The Netherlands
- Shipping cost of € 4,95
- Free shipping on orders above € 75.
- Delivery time: 1-3 business days.
- Track & Trace.
Belgium
- Shipping cost of € 4,95
- Free shipping on orders above € 75.
- Delivery time: 1-3 business days.
- Track & Trace.
Europe
- Shipping cost of € 11,95 or € 19,95.
- Delivery time: 5-8 business days.
- Track & Trace.
Other countries
- Shipping cost of € 34,95.
- Delivery time: 8-14 business days.
- Track & Trace.
Allow 1-2 business days after ordering for orders to be shipped
| Country / Region | Price |
| The Netherlands & Belgium | € 4,95 |
| Germany, France, Spain & Italy | € 11,95 |
| Rest of Europe & UK | € 19,95* |
| Rest of the world* | € 34,95* |
*BE AWARE: shipping costs may increase up to based on the total volume of your cart.
FAQ
Shipping options
PostNL – parcels
Orders weighing less than 30 kg will be shipped via PostNL.
Pallets
Order over 30 kg? Then we will contact you for further instructions.
What is the delivery time?
These are the average delivery time per destination. Take in cosideration that it can take 1 or 2 days for your order to be dispatched.
The Netherlands and Belgium:
1-3 business days.
Europe:
5-8 business days.
Other countries:
8-14 business days.
I'm not home when my package is delivered. What now?
Will your order be delivered by PostNL?
Do you want to make sure your order is delivered and not sent to a PostNL point? Then you can indicate that in the PostNL App. You can also optionally leave a bill on the front door with: ‘Please deliver to my friendly neighbor at number…’.
Will your order be delivered by another company?
Then please contact us as soon as possible and we will try to contact the company for you to change the delivery date.
Where is my package?
You want to know where your order is, understandably.
You can see it on your account page.
Go to top right corner and log in to your account and then click on ‘Orders’. On this page you can see everything about your order and arrange it yourself.
Where do you find your order number?
You can find it in your order confirmation in your email and on your invoice.
I haven't received anything or something is missing
First, check with the order number from your order confirmation and the email address you used to order to see if a shipment is still on its way via your ‘Account’ page.
Nothing on its way?
Use the contact form to report that you are missing a product or part.
Help! My order has been delivered damaged
That’s annoying. But don’t worry, we’re going to fix it for you.
With the order number from your order confirmation and the email address you used to order, you can report the damage via the contact form.
We will assess the damage and offer you an appropriate solution.