Anything can break and that’s frustrating. But we’re here to help! If your product is damaged or defective, let us know, preferably with photos or videos. We’ll work with you to find the best solution to get your purchase back in top shape. On this page, you’ll find everything you need to know about reporting damage or defects and how our warranty works.
FAQ
How does the warranty work?
Did your product break down? Then you can claim your warranty. Please note that when a defect has occurred, you can only report this defect within the warranty period.
On most products you buy from us, you have at least 2 years warranty. This means that with normal use, your new acquisition should not break down during the first 2 years.
Legal warranty
Everything you order from us is covered by the legal warranty. Legal warranty means that a product does what you can reasonably expect it to do. There is no legal warranty period. Some products last longer than others. So how long the warranty lasts depends on the type of product. This does not apply if the defect was caused by you or if the product is worn out under normal use.
Do you doubt whether your defect is covered by the warranty?
Take photos and/or videos of your defect or damage. You can upload these to the contact form when you ask a question about a return or repair.
Is my defect or damage covered by warranty?
It can happen that a product breaks down or does not work properly. That’s annoying, but we’ll find a solution with you. A legal warranty applies to all purchases.
Does something break sooner than you might expect? Then we will look for an appropriate solution. This may mean that we will replace or repair your product.
Do you doubt whether your defect is covered by the warranty?
Take photos and/or videos of your defect or damage and report the damage via the contact form. We will take a look with you.